Guest Relations Executive:
Region - India
Category - Guest Services
Text Search - n/a
Job Details:
Qualifications:
Females candidates only
Minimum educational qualification: Graduation
Excellent communication skills, a pleasing personality, a passion for excellent service, a people-oriented approach and ability to build guest relationships are a must.
Minimum of 1 years’ airline or hospitality experience is a prerequisite.
Duties and responsibilities include coordination and managing various services at the Kingfisher First Lounge, designed at providing the best of guest service experience.
Key responsibilities:
To coordinate and manage a variety of services of the First Class lounge, designed to provide the best of guest experiences.
Supervises day-to-day travel requirements of Kingfisher First/VIP/CIP guests; oversees travel itinerary, monitors specific travel arrangements and handles related details.
Supervises development and implementation of new Guest Relations programs as assigned under the direction and supervision of the Management.
Ensures that lounge service providers are properly informed and prepared for daily activities, coordinates ordering, maintenance and distribution of appropriate supplies.
Ensures service to guest is of high quality, involvement in guest response system via mail, telephone or in person.
Provides value added service to guests such as gifts on birthdays/ anniversaries or personal visits during any service recovery assignment.
Participates in service recovery, and ensures progress is appropriately monitored and on target.
Improves performance and enhances guest experience through continuous interaction and involvement.
Coordinates, plans and advises on matters relating to guest flow, queuing and counter staffing to the Airport Manager.
Airport Managers
| Region | - | India |
| Location | - | North- |
| Category | - | Guest Services |
| Text Search | - | n/a |
Requirements:
In depth knowledge of the Indian Airports and familiarity with the requisite airport operations for an airline. The candidate should have a minimum of 10 years experience of handling all airport functions. He should be heading a station or a group of stations and possess very good leadership abilities. Good rapport with Ministry of Civil Aviation, DGCA, AAI an all other regulatory bodies.
In depth knowledge of the Indian Airports and familiarity with the requisite airport operations for an airline. The candidate should have a minimum of 10 years experience of handling all airport functions. He should be heading a station or a group of stations and possess very good leadership abilities. Good rapport with Ministry of Civil Aviation, DGCA, AAI an all other regulatory bodies.
Assistant Manager – Network Administration - Mumbai
| Region | - | India |
| Location | - | West-Mumbai |
| Category | - | Information Technology |
| Text Search | - | n/a |
Purpose of the Job Administration and Operational responsibilities of Kingfisher Airlines Network and Network Security Systems.
Job Description
Candidate Profile -
Job Description
| • | Implement and Administer LAN / WAN, Security Systems and maintain the SLA for the Network Infrastructure company-wide. |
| • | Troubleshoot Network Infrastructure and Security Systems to identify and correct malfunctions and other operational difficulties. |
| • | Investigate Network / Firewall problems, identify their source, determine possible solutions, test and implement solutions. |
| • | Identify utilization patterns and their effect on operation/system availability and performance expectations. |
| • | Anticipate communication and networking problems and implement preventive measures. |
| • | Ensure timely user notification of maintenance requirements and effects on system availability. |
| • | Investigate, recommend and install enhancements and operating procedures that optimize network availability. |
| • | Maintain confidentiality with regard to the information being processed, stored or accessed by the network. |
| • | Document network problems and resolution. |
Candidate Profile -
| Educational Qualifications | |
| • | Graduate in Engineering / Science / Computers or Equivalent |
| • | Certifications in Networking such as CCNA, CCNP or Equivalent |
| Experience | |
| • | A minimum of 8 Years in designing, managing and administering networks out of which last 3 years in a role of managing large LAN and WAN. |
| • | Airline Experience is an advantage. |
| Skills / Expertise | |
| • | Excellent knowledge and configuration skills in Networking Equipments, Network operating systems, Implementing LAN, WAN. |
| • | Excellent knowledge and configuration skills in Security solutions including multi-vendor Firewalls, Intrusion Prevention Solutions, Anti-Virus etc. |
| • | Good knowledge on Storage and Backup Infrastructure. |
| • | Good Knowledge on Operating Systems – Windows 2003, Windows XP/Vista / Linux. |
| • | Good Knowledge on leading Network Management Solutions. |
| Competencies | |
| • | Teamwork |
| • | Communicaion |
| • | Project Management |
Expat Pilots - ATR - TRE, TRI
| Region | - | India |
| Location | - | North- |
| Category | - | Operations |
| Text Search | - | n/a |
Guest Services Agents
| Region | - | India |
| Location | - | North- |
| Category | - | Guest Services |
| Text Search | - | n/a |
Qualifications:
Guest Support Agent
| Region | - | India |
| Location | - | South-Bangalore |
| Category | - | Call Centre |
| Text Search | - | n/a |
Education & Background:
| • | Undergraduate / Graduate in any stream |
| • | Minimum 1 year of prior BPO/ Call Centre experience |
| • | Freshers who have completed graduation may also apply |
| • | Excellent written and oral communication |
| • | Must possess a neutral accent with no regional language influence |
| • | Good computer skills (MS Excel, Word, PowerPoint) |
| • | Should be willing to work in shifts |
Key Job Responsibilities:
| • | Call Handling (Inbound & outbound) |
| • | Understand customer queries/ requests and act accordingly |
| • | Keep abreast with product knowledge, policies and procedures |
| • | To perform reservation functions: ticketing, re-booking, cancellations and refunds |
| • | Adherence to Company standards |
In-flight Managers (Job Code - IFM)
| Region | - | India |
| Location | - | North- |
| Category | - | In-flight |
| Text Search | - | n/a |
Location: Chennai / Bangalore / Delhi / Mumbai / Hyderabad / Kolkata
Job Code: IFM
| Aspirants with minimum 4 years’ flying experience with a full service airline are welcomed. Candidates must possess outgoing personality and the ability to work in a team environment. Application must be accompanied with a passport size & full length photograph |
Key Job Requirements:
| • | Female candidates (Age between 20-32 years) |
| • | Minimum educational qualification: HSC. |
| • | Minimum height 158 cms (5'3") / Maximum height 178 cms (5'10"). |
| • | Weight - As per airline standards. |
| • | Fluent in English and Hindi. |
| • | Medically fit to meet airline crew requirements. |
| • | Ability to lead the team. |
Cabin crew / Flight Attendant (Job Code - FA)
| Region | - | India |
| Location | - | North- |
| Category | - | In-flight |
| Text Search | - | n/a |
Location: Chennai / Bangalore / Delhi / Mumbai / Hyderabad / Kolkata
Job Code: FA
| Inviting “Flying Models” who exude charm, vibrance & professionalism. Females with a zest to serve and prime concern for the safety of our Guests on board. Candidates must possess outgoing personality and the ability to work in a team environment. Application must be accompanied with a passport size & full length photograph |
Key Job Requirements:
| • | Female candidates (Age between 18-27 years) |
| • | Minimum educational qualification: HSC. |
| • | Minimum height 158 cms (5'3") / Maximum height 178 cms (5'10"). |
| • | Weight - As per airline standards. |
| • | Fluent in English and Hindi. |
| • | Medically fit to meet airline crew requirements. |
Flight Dispatcher
| Region | - | India |
| Location | - | West-Mumbai |
| Category | - | Flight Operations |
| Text Search | - | n/a |
Location:Mumbai
| Job Details: Eligibility- Candidate should hold a valid and current DGCA Flight Dispatcher approval on any aircraft with minimum 1 year of experience in the above role and at least a minimum of 3 to 4 year of Aviation experience in total. |
Job Dimensions/Responsibilities:
| • | A Flight Dispatcher reviews and evaluates weather information to determine potential flight safety hazards and to select the preferred and most economical route of flight. |
| • | Assist the PIC/Flight crew in flight preparation and provide the relevant information required. |
| • | Perform Operational control function. |
| • | Maintain flight watch in coordination with SOCC. |
| • | Generate a safe and economic operational and ATS Flight Plans. Sign and file the ATS Flight Plan with the appropriate ATS unit as required. |
| • | Maintain weather & NOTAM watch. Shall also send storm and adverse weather advisories. |
| • | A Flight Dispatcher prepares flight plans with information including maximum allowable takeoff and landing weights, weather reports, field conditions, METARs, TAFs, NOTAMs, and other information required for the safe completion of the flight. |
Captain – ATR 72/42
| Region | - | India |
| Location | - | North- |
| Category | - | Operations |
| Text Search | - | n/a |
| ATR 42/72 Current PIC endorsement on ATR 42/72. Current medical, ALTP, FRTOL, COP/RTR and IR. Pilots with Instructor/Examiner rating on ATR 42/72 will be given preference. Eligible candidates will be called for an interview | ||||||
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Relationship Manager/Assistant Relationship Manager
| Region | - | India |
| Location | - | North- |
| Category | - | Sales |
| Text Search | - | n/a |
| Location: New Delhi |
| Position Reports to: Corporate Sales Manager |
Eligibility: University graduate in any stream. |
Eligibility Criteria:
|
Key responsibilities:
| • | The key objective is to drive KFA sales performance in the DEL/NCR markets through the implementation of KFA sales strategy across a portfolio of trade partners maximising revenue contribution to exceed revenue targets. |
| • | Supports development of advanced selling techniques and account management / solutions selling. |
| • | Ensures business plans are met to maximise most cost effective sales channels. |
| • | Solicits new and existing accounts to meet and/or exceed revenue goals through a combination of field sales visits, email and telephone solicitation. (20-30 sales visits per week) |
| • | Follows up on leads and business generated by sales calls. |
| • | Builds and maintains strong relationships with partners in the airline industry. |
| • | Achieve assigned revenue target from Corporate Segment (TMC’s and/or Direct). |
| • | Develops and maintains long term strategic relationships with KFA TMC and corporate partners. |
| • | Prepares an account development plan to achieve short, medium and long term mutual benefits for KFA and TMC and corporate partners. |
| • | To be able to actively involved in meeting / enrolment of KC members. |
| • | Develops tactical sales and marketing activity in support of sales opportunities |
| • | Maximises value from marketing spend. |
| • | Manages individual expenditure budget. |
| • | Maintain sales professionalism standards. |
| • | Provides regular market intelligence and feedback from customers and competitors. |
| • | Represents KFA at trade events, promotions and sales functions, including supporting educational. |
| • | Contributes actively to a successful and inspired team |
| • | Performs other related functions, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit. |
| • | Submit sales call plan and post sales reports in a timely manner in line with line manager requirements |
Experience:
| • | Commercial acumen. Able to spot and interpret market trends |
| • | Customer facing experience |
| • | Experience in negotiating contracts |
| • | Good understanding of KFA systems and interpretation of available data |
Skills / Expertise:
| • | Excellent relationship building skills |
| • | Proven commercial skills and business acumen |
| • | Ability to develop a good network within KFA |
| • | Sound knowledge of travel industry |
| • | Strong influencing and negotiation skills |
| • | Strong decision making and problem solving skills |
| • | Excellent planning and time management skills |
| • | Ability to articulate and deliver KFA sales strategy |
| • | Ability to sell in the benefits of KFA products and services |
Competencies:
| • | Judgement and Analysis |
| • | Time management |
| • | Client orientation |
| • | Teamwork and relationship building |
| • | Communication and influencing |
| • | Business acumen |
For More Information You Can Go To The Kingfisher Official Web Site Career Page Click Here
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